Hi! Click one of our agents below and we will get back to you as soon as possible.
In Rosa Galo Artesanía Infantil you will find two types of orders: standard order and "on request". Below we detail each one of them.
STANDARD ORDER
It is the conventional order: when the products are in stock and available. You can do it in two ways • Internet through the order "on-line" or "shopping cart" • Internet through the «off-line order» Internet is a fast and safe means to buy, but if you feel more tranquil @ buying outside the network, here we explain how to do it Telephone (983620651) By email pedidos@rosagalo.com For our FanPage https://www.facebook.com/Rosagaloartesaniainfantil/
CANCELLATION: To make the cancellation you must send an e-mail to pedidos@rosagalo.com. Cancellations of orders will be accepted when they are requested within 24 hours of its purchase. After this period, the cancellation of the order will not mean the return of the cash but a VALE for the same amount.
REFUNDS
To be able to carry out the return of a product it is necessary to send an email to pedidos@rosagalo.com explaining the reason for the same within a maximum period of 48 hours from receipt. A period of 14 days from the date of purchase will be available for any exchange or refund. In addition to sending products within a maximum period of 14 calendar days. Any change or return without this prior communication and after the deadline will not be met; nor, in any case, shipments will be accepted postage due Only returns that meet the following requirements will be accepted: * The product must be in the same state in which it was delivered and must retain its original label * The shipment must be as the package has been received, with the product well protected by the client, in order that said product arrives back to the store with the maximum possible guarantees. * The purchase ticket must be included in the package
If the reason for the return is for reasons beyond the control of Rosa Galo Artesanía Infantil (the product is not to the client's liking, he made a mistake in the size, color, ... if it was served correctly ...), the client is responsible for the process of shipping (and return shipping in case of a change), not accepting returns postage due. Only in the case that it is a change or return for a tare, for a manufacturing defect or because we have sent a wrong item, the expenses of the return of the product and the new shipment will be on our side. In this case you have 48 hours to notify it. Once we receive the item, it will be checked to verify that it is in perfect condition and with its corresponding label. If it is in optimal conditions to proceed with its sale again, we will proceed to exchange it for another product if it is the client's wish, or to send it a VALE for the value of the product, which can be exchanged before the expiration date of 6. months (by value of the purchase minus the shipping cost). The products NOT accepted will be returned to the customer postage due. It will be your responsibility if you decide to pick it up, and if the product is returned to the company will proceed to the cancellation of all rights over the return, in addition to the understanding that the customer renounces the product and its amount. The returns of products purchased under rebates, promotions or discounts will be based on the terms of the promotional price. In cases where the shipment is the responsibility of the customer, he may choose the return form he wishes (we recommend Correos Certificado), the risk of loss or deterioration of the client client with delivery of the goods to the carrier, without prejudice of your rights against it. OUTLET, CEREMONY and BAPTISM garments will not accept changes or refunds. Rosa Galo Artesanía Infantil reserves the right to refuse returns sent after the deadline, or garments that are not in the same conditions in which they were sent to the customer.
Refund exceptions:
No returns of the following products will be accepted, as established by Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. : * The supply of products made according to the specifications of the consumer and user or clearly personalized. * The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery. * Items sold as opportunities / outlet * Products under direct order to the manufacturer as a result of the customer's order
SPECIAL ORDER - UNDER DEMAND, CUSTOMIZABLE, SPECIAL MEASUREMENTS…
It is the purchase "on request", by order, custom or customized: when the products are not in stock and have to be made at the express request of the client.
Same as the standard order, it can be done in two ways
• Internet through the order "on-line" or "shopping cart"
• Internet through the «off-line order» Internet is a fast and safe means to buy, but if you feel more relax buying outside the network, here we explain how to do it
For the formalization of the order 50% of the total will be paid as a signal and the rest (50%) when the order is available and ready to send. Once the total order has been paid, Rosa Galo Artesanía Infantil will proceed to the shipment to the indicated address. It is also possible to pay 100% at the time of confirmation if desired To make the cancellation must be requested by sending an e-mail to pedidos@rosagalo.com. Cancellations of orders will be accepted when they are requested within 24 hours of its purchase. Within this period, the cancellation of the order will not mean the return of the money, but a VALE for the same amount. In the event that the cancellation is made during the manufacturing / tailoring / customization process (after 24 hours after the completion of the total payment or signal), the customer will lose the signal delivered. If the amount paid for the formalization of the order was 100%, only the remaining 50% of what is considered a "formalization signal" will be paid. In the products on request, by order, made or customized according to the client's specifications
CHANGES AND RETURNS ARE NOT ALLOWED
Neither changes nor refunds will be accepted in collections of ceremony (Arras, Baptism ...) Only proceed to change the product in case there is a mistake by Rosa Galo Child Crafts (error in the shipment of the size, product, of the car model, color ...) Therefore, we recommend that any doubt be resolved before proceeding to the order or order. This can be done through all the contact channels that we have and where it can be recorded:
www.facebook.com/rosagaloartesaniainfantil (private message)
