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Rosa Galo Artesanía Infantil is committed to delivering the product in perfect condition at the address indicated by the client. In order to optimize delivery, we thank the client for indicating an address where the order can be delivered during normal business hours. Rosa Galo Artesanía Infantil will not be responsible for:

- Delivery problems due to customer errors when providing the delivery address

- Return of orders because the client is absent at the indicated address and does not respond to the notification of collection of the transport agency In these cases, the additional expenses incurred (new shipments, among others) will be borne by the customer who must contact Rosa Galo Artesanía Infantil and take charge within a maximum period of 7 days. Otherwise the order will be rejected and the customer will lose any right to receive compensation or any payment.


For standard orders (orders for available products): The available products will be sent within a maximum period of 7 days once the payment is received. In the event that the product is out of stock, consult (

For special orders (orders, on request, personalization ...): on orders by order, being handmade and taking into account that we must meet more orders, the delivery time is about four weeks, as long as the volume of work he allows it. The delivery date will start counting from the 48 hours following the payment is confirmed (this is for the term for cancellation that the customer enjoys during the first 24 hours after the payment)


The customer must check the good condition of the package before the carrier that makes the delivery of the order, indicating on the delivery note any anomaly that could be detected on the packaging. If, after reviewing the product, the client detects any incident such as bump, breakage, signs of having been opened or any damage caused by the shipment, the latter agrees to indicate it to Rosa Galo Child Crafts via email within the shortest period of time. possible time, always within 24 hours after delivery. Otherwise, Rosa Galo Artesanía Infantil does not guarantee compensation or substitution.

Once your order is formalized, you will be kept informed at all times of the process you are in through the tracking code that we will provide you The transport agency will vary depending on the value of the shipment Even with all this, Rosa Galo Artesanía Infantil does not guarantee its customers the availability or the delivery time of the products offered on its website, except for the products in which a certain guarantee is expressly cited. The catalog that is shown is merely indicative since the manufacturers or distributors do not communicate the stocks in advance or guarantee delivery times.

This situation prevents Rosa Galo Child Crafts the ability to accurately inform their customers about the availability of the products as well as guarantee a specific delivery time, which, in any case, will depend on the time it takes the manufacturer or distributor to supply the product (in the case of branded products) and the time of preparation and volume of work that is in the workshop (in the case of the own handcraft) In cases of force majeure that hamper the manufacture or delivery of the goods, Rosa Galo Artesanía Infantil will have the right to delay the shipment, and in case the causes persist for more than a month, to cancel the orders, without obligation of indemnification in no case. Will be considered cases of force majeure, among others, strikes, lack of transport, accidents in factories, fires and, in general, any cause independent of the will of Rosa Galo Child Crafts as end of stock not reported to this company, delay in the receipt of tissues by replacement ...

The client will be informed as soon as possible of the status of the order in any of these cases.